Message Board
IMPORTANT NOTE: HealthCatalyst will be closed for the Juneteenth Holiday on Friday, June 19, 2026.
HOW to ACCESS the HelpDesk
- Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
- If you are having difficulty accessing ZenDesk or have not heard from the support team in a few hours, please send an email to armus.support@healthcatalyst.com or call-800-942-7687.
- DO NOT inlcude any PHI (Patient identifiers or related dates) even if encrypted.
IMPORTANT INFORMATION to know when Logging in
- Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
- You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
- Note that the code request to "Authorize your Device" for Multi-factor authentication may go to your Spam folder.
OTHER INFO:
- RECENT AND PENDING HYBRID UPDATES:
- Click here for Release Notes Latest release was 5/21/2026 for Hybrid Outcomes and Analytics.
- TRAINING & WEBINARS:
- Hybrid Outcomes and Hybrid Analytics - Visit ARMUS HCAT Support ZenDesk for Training and User Manuals and New Feature Articles or to get information related to the most recent updates:
- User Registry Home Page, SSO, Registry Updates: NY State, Adult Cardiac API and Thoracic Version 5.26.
- ARMUS Lunchtime Live Webinars - covering recent and planned updates and featured content. Hosted by Sheila Fairless, RN and Lara Blair, RN.
