Message Board
HOW to ACCESS the HelpDesk
- Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
- If you are having difficulty accessing ZenDesk please send an email to armus.support@healthcatalyst.com.
- DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
- If you receive no reply from our support team within a few hours, please contact us via phone 1-800-942-7687.
IMPORTANT INFORMATION to know when Logging in
- Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
- You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
- Multi-factor authentication is enabled. You will be asked to request a code to "Authorize your Device"which may go to your Spam folder.
OTHER INFO:
- RECENT AND PENDING HYBRID UPDATES:
- Hybrid Outcomes (06/17/2025), Analytics (06/17/2025). Click here for Release Notes.
- StarMetrix Update: StarMetrix now has a new look and feel. The Parameters are now at the top (rather than on the side) of the report, consistent with all other analytics applications, and there are no longer tabs for the sections; rather there is a dropdown to select the section. Please see the detailed document StarMetrix Dashboard Report Brief along with the release notes for more information.
- TRAINING & WEBINARS:
- Hybrid Outcomes and Hybrid Analytics - please click here for Training and User Manuals and New Feature Articles.
- ARMUS Lunchtime Live Webinars - hosted by Sheila Fairless, RN and Lara Blair, RN. A time to learn about what's coming and new things in ARMUS, cover topics of interest and to ask questions. Webinars for 2025 will be every two months (Jan 8th, Mar 12th, May 14th, Jul 9th, Sep 10th and Nov 12th) from 12:00-12:45 EST. Please register here: 2025 Lunchtime Live Bi-Monthly Webinars - ARMUS by HealthCatalyst. (NOTE: The Dates are subject to change but we will send out an update and update the message board . Also, past Webinars are available in the ZenDesk).