Message Board
IMPORTANT NOTICE: The intermittent connection issues accessing the application that were reported the morning of July 17th were resolved the same day at 11:30am EST. Many of you will have seen the resolution immediately, for some it may take up to 48hrs.
HOW to ACCESS the HelpDesk
- Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
- If you are having difficulty accessing ZenDesk please send an email to armus.support@healthcatalyst.com.
- DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
- If you receive no reply from our support team within a few hours, please contact us via phone 1-800-942-7687.
IMPORTANT INFORMATION to know when Logging in
- Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
- You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
- Multi-factor authentication is enabled. You will be asked to request a code to "Authorize your Device"which may go to your Spam folder.
OTHER INFO:
- RECENT AND PENDING HYBRID UPDATES:
- Hybrid Outcomes (6/20/2024), Analytics (06/20/2024). Click here for Release Notes.
- TRAINING & WEBINARS:
- Hybrid Outcomes and Hybrid Analytics - please click here for Training and User Manuals and New Feature Articles.
- Lunchtime Live Webinars 2024 - the second Wednesday of the month from 12:00-12:45 EST. They will be hosted by Sheila Fairless, RN and Lara Blair, RN. Please register here: Lunchtime Live Webinar. (NOTE: Dates are subject to change. Also, past Webinars are availalbe in the ZenDesk)
- PLEASE NOTE - ANY field with a ^ in front of it is an ARMUS Custom Field. These fields are always hideable, so, if you do not wish to see it on your from you can go to Administration/Hideable and hide the field.