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HOW to ACCESS the HelpDesk

• Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
• If you are having difficulty accessing ZenDesk or have not heard from the support team in a few hours, please send an email to armus.support@healthcatalyst.com  or call-800-942-7687.
• DO NOT inlcude any PHI (Patient identifiers or related dates) even if encrypted.

IMPORTANT INFORMATION to know when Logging in

• Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
• You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
• Note that the code request to "Authorize your Device" for Multi-factor authentication may go to your Spam folder.

OTHER INFO:

• RECENT AND PENDING HYBRID UPDATES:
  • Click here for Release Notes Latest release was 5/21/2026 for Hybrid Outcomes and Analytics.
    
    
• TRAINING & WEBINARS:
  • Hybrid Outcomes and Hybrid Analytics - Visit ARMUS HCAT Support ZenDesk  for Training and User Manuals and New Feature Articles or to get information related to the most recent updates: 
    • User Registry Home Page, SSO, Registry Updates: NY State, Adult Cardiac API and Thoracic Version 5.26.
  • ARMUS Lunchtime Live Webinars - covering recent and planned updates and featured content. Hosted by Sheila Fairless, RN and Lara Blair, RN.
    • Next webinar: July 8, 2026 (12:00-12:45 EST) - Dates are subject to change. Featured content will be announced closer to the webinar. If you have any requests please submit them to ARMUS Support
    • Please register here: 2026 Lunchtime Live Bi-Monthly Webinars - ARMUS by HealthCatalyst.
    • Click to access the recordings and documents for previous Lunchtime Webinars