Message Board
IMPORTANT NOTICES:
- HealthCatalyst will be observing the Christmas Holidays Wednesday, December 24th - 26th 2025. Our support team will respond to your messages in ZenDesk or phone messages when we return on Monday, December 29th.
- The new Thoracic Version 5.26 will go live the week of Decemember 15th. There will be a special Thoracic Webinar scheduled for December 17th at 12pm, please click here to register: Thoracic - New Version Webinar Registration. The default version will still be 5.21. In January 2026, we will be changing the default version to be 5.26. If you need to enter 5.26 cases while the default version is still 5.21 you will be able to change the version in the application.
- There will be a new validataion type called "Blocker" that will be released the week of Decemember 15th. This type will only be utilized by the Thoracic 5.26 version but it will be visable on the validation panel for all users. A user brief can be found here: ARMUS Hybrid: Blocker Validation User Brief.
HOW to ACCESS the HelpDesk
- Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
- If you are having difficulty accessing ZenDesk please send an email to armus.support@healthcatalyst.com.
- DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
- If you receive no reply from our support team within a few hours, please contact us via phone 1-800-942-7687.
IMPORTANT INFORMATION to know when Logging in
- Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
- You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
- Note that the code request to "Authorize your Device" for Multi-factor authentication may go to your Spam folder.
OTHER INFO:
- RECENT AND PENDING HYBRID UPDATES:
- Click here for Release Notes Latest release was 111/18/2025 for Hybrid Outcomes and Analytics.
- TRAINING & WEBINARS: