Message Board
HOW to ACCESS the HelpDesk
- Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
- If you are having difficulty accessing ZenDesk please send an email to armus.support@healthcatalyst.com.
- DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
- If you receive no reply from our support team within a few hours, please contact us via phone 1-800-942-7687.
IMPORTANT INFORMATION to know when Logging in
- Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
- You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
- Multi-factor authentication is enabled. You will be asked to request a code to "Authorize your Device"which may go to your Spam folder.
OTHER INFO:
- RECENT AND PENDING HYBRID UPDATES:
- Hybrid Outcomes (11/19/2024), Analytics (11/19/2024). Click here for Release Notes.
- The ARMUS Hybrid Outcomes / Analytics Release planned for October 26-27th was completed 10/30/24.
- TRAINING & WEBINARS:
- Hybrid Outcomes and Hybrid Analytics - please click here for Training and User Manuals and New Feature Articles.
- Lunchtime Live Webinars - a time to learn about what's coming and new things in ARMUS, cover topics of interest and to ask questions. The next webinar will be Wednesday, November 13th from 12:00-12:45 EST, hosted by Sheila Fairless, RN and Lara Blair, RN. Please register here: Lunchtime Live Webinar. (NOTE: Webinars are generally scheduled the second Wednesday of the month from 12:00-12:45 EST, however the Dates are subject to change. Also, past Webinars are available in the ZenDesk)ATTENTION: