Message Board

IMPORTANT:  Please note the upcoming HealthCatalyst Holidays July 2-4th (Wed - Fri). There will be limited coverage to monitor for anything critical, but you may still file tickets and leave voicemails.

HOW to ACCESS the HelpDesk

• Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
• If you are having difficulty accessing ZenDesk please send an email to armus.support@healthcatalyst.com.
  • DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
• If you receive no reply from our support team within a few hours, please contact us via phone 1-800-942-7687.

IMPORTANT INFORMATION to know when Logging in

• Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
• You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
• Note that the code request to "Authorize your Device" for Multi-factor authentication may go to your Spam folder.

OTHER INFO:

• RECENT AND PENDING HYBRID UPDATES:
  • Hybrid Outcomes (06/30/2025), Analytics (06/30/2025). Click here for Release Notes.  
• TRAINING & WEBINARS:
  • Hybrid Outcomes and Hybrid Analytics - please click here for Training and User Manuals and New Feature Articles.
  • ARMUS Lunchtime Live Webinars - hosted by Sheila Fairless, RN and Lara Blair, RN. A time to learn about what's coming and new things in ARMUS, cover topics of interest and to ask questions. Webinars for 2025 will be every two months with the next being on Jul 9th from 12:00-12:45 EST. NOTE: The Dates are subject to change. Please register here: 2025 Lunchtime Live Bi-Monthly Webinars - ARMUS by HealthCatalyst.