Message Board
ATTENTION:
Hybrid will be unavailable Thursday evening, 10/2/2025, 5-6:30pm PT (8-9:30pm ET) for a system update. Please save your work and log out by this time.
IMPORTANT NOTICE: With the 8/26/25 release, the patient search has been updated. Release Notes
- We have changed the order of the Patient Search fields, such that the Site Patient ID is the first Patient Search field
- Users no longer have to click Show Search Options to search by the Site Patient ID (the primary search key)
- To search by Last Name or other fields, users may click the Show Search Options as usual.
- We have also added the ARMUS Custom Patient fields to the Patient Search.
HOW to ACCESS the HelpDesk
- Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
- If you are having difficulty accessing ZenDesk please send an email to armus.support@healthcatalyst.com.
- DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
- If you receive no reply from our support team within a few hours, please contact us via phone 1-800-942-7687.
IMPORTANT INFORMATION to know when Logging in
- Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
- You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
- Note that the code request to "Authorize your Device" for Multi-factor authentication may go to your Spam folder.
OTHER INFO:
- RECENT AND PENDING HYBRID UPDATES:
- Click here for Release Notes Latest release was 8/26/2025 for Hybrid Outcomes and Analytics.
- TRAINING & WEBINARS: