Message Board

IMPORTANT NOTICE:  HealthCatalyst will be observing the Thanksgiving Holidays Tuesday, November 26th - 28th 2025.  Our support team will respond to your messages in ZenDesk or phone messages when we return on Monday, December 1st.

HOW to ACCESS the HelpDesk

• Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
• If you are having difficulty accessing ZenDesk please send an email to armus.support@healthcatalyst.com.
  • DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
• If you receive no reply from our support team within a few hours, please contact us via phone 1-800-942-7687.

IMPORTANT INFORMATION to know when Logging in

• Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
• You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
• Note that the code request to "Authorize your Device" for Multi-factor authentication may go to your Spam folder.

OTHER INFO:

• RECENT AND PENDING HYBRID UPDATES:
  • Click here for Release Notes Latest release was 10/28/2025 for Hybrid Outcomes and Analytics.
• TRAINING & WEBINARS:
  • Hybrid Outcomes and Hybrid Analytics - please click here for Training and User Manuals and New Feature Articles.
  • ARMUS Lunchtime Live Webinars - hosted by Sheila Fairless, RN and Lara Blair, RN. A time to learn about what's coming and new things in ARMUS, cover topics of interest and to ask questions. The next webinar will be January 14th from 12:00-12:45 EST. NOTE: The Dates are subject to change. Please register here: 2026 Lunchtime Live Bi-Monthly Webinars - ARMUS by HealthCatalyst.