Message Board

IMPORTANT NOTICE:  HealthCatalyst will be observing Veteran's Day Tuesday, November 10th, 2025.  Our support team will respond to your messages in ZenDesk or phone messages when we return on Wednesday, November 11th.

HOW to ACCESS the HelpDesk

• Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
• If you are having difficulty accessing ZenDesk please send an email to armus.support@healthcatalyst.com.
  • DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
• If you receive no reply from our support team within a few hours, please contact us via phone 1-800-942-7687.

IMPORTANT INFORMATION to know when Logging in

• Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
• You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
• Note that the code request to "Authorize your Device" for Multi-factor authentication may go to your Spam folder.

OTHER INFO:

• RECENT AND PENDING HYBRID UPDATES:
  • Click here for Release Notes Latest release was 10/28/2025 for Hybrid Outcomes and Analytics.
• TRAINING & WEBINARS:
  • Hybrid Outcomes and Hybrid Analytics - please click here for Training and User Manuals and New Feature Articles.
  • ARMUS Lunchtime Live Webinars - hosted by Sheila Fairless, RN and Lara Blair, RN. A time to learn about what's coming and new things in ARMUS, cover topics of interest and to ask questions. The next webinar will be on October 8th from 12:00-12:45 EST. NOTE: The Dates are subject to change. Please register here: 2025 Lunchtime Live Bi-Monthly Webinars - ARMUS by HealthCatalyst.
  • ACC Quality Summit Annual Meeting - Denver, CO - Oct 14–16, 2025. Please stop by our booth! We hope to see you there! Click here to Register for the ACC Quality Summit Meeting and Click Here to schedule a time to meet with us in advance.